Who will delivery my parcel?
Depending on the weight/time scale chosen for delivery your parcel will be delivered by-
- My Hermes
- Royal Mail
Out of stock Items
If items on your order are out of stock we will despatch the order if it is more than 60% complete.
How long will delivery take?
Orders within the UK will normally be dispatched within 3-5 working days of acceptance of the order.
We always do our utmost to get your sweets to you as quickly as possible. However, if there is a problem with sending your order you can rest assured that we will be in touch as quickly as possible to resolve any issues or problems.
How much is delivery?
Flat Rate - £4.99
Free Delivery offer
Spend over £19 and receive free UK delivery!
How do I know if my item has been dispatched?
All orders placed before 12pm (GMT) will be shipped that day, dependant on payment and stock availability. You will receive a dispatch confirmation via email, sent to the email address on your online account.
What if I'm not home when it's delivered?
Our delivery company will leave a calling card if they are unable to deliver your parcel, please follow the instructions on the calling card and contact your local depot to rearrange delivery/collection within 3 working days. If arrangements for delivery are not completed in 3 working days your parcel will be returned back to Kingdom Of Sweets; this will incur a further delivery charge.
The order has arrived and I'm not 100% happy
We always aim to deliver the best possible service, but we are only human - if we missed something from the order or sent you a wrong item, do email us asap at [email protected] and we will get back to you. Same goes if your entire order or a part of it was damaged in transit. Please keep the goods safe and unopened and let us know within 7 days of receipt.